Support

FAQ

WHAT IS POLYMER CLAY?


Polymer clay is a versatile type of modelling clay that hardens once baked, retaining both shape and colour. It’s an extremely lightweight material but unlike ceramic or porcelain it doesn’t shatter when dropped.




HOW SHOULD I CARE FOR MY JEWELLERY?


To keep your jewellery in top condition, It is best not to sleep, shower or exercise whilst wearing it. We recommend storing your pieces in the box they arrived in, and away from other metal jewellery to avoid scratching. If needed, gently use a damp cloth to remove makeup or other dirt from your clay jewellery.




WHAT COUNTRIES DO YOU SHIP TO?


We ship worldwide! UK Royal Mail First Class signed for - £2.50 International Tracked + Signed shipping £8.00




WHEN CAN I EXPECT TO RECEIVE MY ORDER?


Most of our products are made to order, therefore they can take up to 5 working days to be dispatched. We ship within the UK using Royal Mail first class service, so your order should be with you 1-2 days after receiving your dispatch email. International orders can take 7-14 working days to arrive once dispatched. Customers are responsible for any customs and import taxes that may apply - we are not responsible for delays due to customs. (Delays can be expected due to COVID-19)




ARE YOUR EARRINGS SUITABLE FOR SENSITIVE EARS?


Our earrings are made from gold/silver plated brass (lead + nickel free) - making them suitable for those with sensitive ears. However if you require a sterling silver alternative, send us an email or message via instagram and we’ll try to help!




CAN THE PACKAGING BE RECYCLED?


The ‘wastebased’ mailer bags and brown paper tape are both biodegradable, so pop them in your home compost bin and they should break down after around 6 months. Our pink cardboard boxes can be recycled, and our acid free tissue paper can be reused! The grey jewellery boxes are also fully recyclable.




RETURNS/EXCHANGES?


Due to hygiene reasons we don’t accept returns or exchanges, however don’t hesitate to get in touch if there is an issue with your order. Contact us at





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